1. Introduction
At John Studio, we strive to ensure a smooth shopping experience for our customers. This Shipping & Returns Policy outlines our shipping procedures, delivery timelines, and return/exchange process. By placing an order on our website, you agree to the terms stated below.
2. Shipping Policy
Order Processing
- Ready-to-wear orders are processed within 2-3 business days after confirmation.
- Custom-made bridal and groom wear requires 3-4 weeks for tailoring before shipping.
- You will receive an order confirmation via email or phone.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
- Once shipped, orders typically arrive within 5-7 business days.
- Delivery times may vary due to unforeseen delays, including weather conditions, courier issues, or high demand.
Shipping Charges
- Shipping charges vary based on location and order size. The exact cost will be calculated at checkout.
- Any additional customs duties or taxes (if applicable) are the customer’s responsibility.
Cash on Delivery (COD)
- Customers must have the correct amount ready upon delivery.
- Refusing an order upon delivery without a valid reason may result in restrictions on future purchases.
3. Return & Exchange Policy
Eligibility for Returns & Exchanges
- Returns are not accepted as all customized bridal and groom dresses are made-to-order.
- Exchanges are only allowed if the item received is incorrect or defective.
- The item must be unused, unaltered, and in its original packaging with all tags attached.
- Custom-made or altered products cannot be returned or exchanged, except in cases of defects or errors.
Return & Exchange Process
- Initiate a Request – Contact our customer support at our phone number: +92-322-4481116 within 24 hours of receiving the item.
- Approval & Instructions – Once approved, we will provide return/exchange instructions.
- Return Shipping – Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Inspection & Processing – Upon receiving the returned item, we will inspect it and process the exchange within 5-7 business days.
Non-Returnable Items
- Items that have been worn, washed, or altered.
- Custom-made or personalized products.
- Accessories (for hygiene reasons).
4. Damaged or Incorrect Items
- If you receive a defective or incorrect item, please notify us within 24 hours of delivery.
- We will arrange for a replacement or issue a refund at no additional cost.
- Customers may be required to provide photographic evidence of the defect.
5. Refund Policy
- Refunds (if applicable) will be processed once the returned item is received and inspected.
- Refunds are issued in the original payment method (if applicable) or as store credit.
- Shipping fees are non-refundable, except in cases where we shipped the wrong or defective product.
6. Contact Us
For any questions regarding shipping, returns, or exchanges, please contact us at:
John Studio
Firdous Market, Lahore
info@johnstudio.com
+92-322-4481116